Terms of Service

1. Eligibility and age rules

You must be at least 13 years old to use X Systems Hosting. If you are under 18, you may only use the services with permission and supervision from a parent or legal guardian. We may request reasonable proof of eligibility if needed to protect the platform or comply with law.

2. Accounts and security

You are responsible for your account, Discord login, panel account, passwords, tokens, API keys, and all activity that happens through your access. Do not share your panel password or let other people use your account. You must contact us immediately if you believe your account has been accessed without permission.

We take reasonable steps to protect stored credentials and sensitive configuration data, including Discord bot tokens and related authentication details. However, you are responsible for keeping your own credentials secure, avoiding malicious code, avoiding untrusted plugins or scripts, and protecting access to your Discord account, panel account, and hosted files. Never share your bot token, client secret, or panel access with untrusted users.

3. Free hosting, credits, and rewards

Free hosting is provided through a shared platform and may require credits, quests, rewards, activity, or other requirements shown on the website or dashboard. Credits and rewards have no cash value, are not withdrawable, and may be adjusted, removed, or limited if we detect abuse, automation, farming, multiple-account abuse, fraud, or attempts to bypass limits.

Free hosting is not guaranteed forever and may be changed, paused, limited, or discontinued when needed for capacity, safety, abuse prevention, or service quality.

4. Paid services and billing

Paid bot hosting, web hosting, upgrades, templates, whitelabel services, setup services, and any other paid plans or digital services are billed at the prices shown at the time of purchase unless otherwise stated. Payments may be processed by Stripe or another payment provider we make available. You must provide accurate billing and account information and keep it updated.

Prices, plan resources, features, and availability may change. Changes do not affect an already paid billing period unless required for security, abuse prevention, infrastructure stability, or legal compliance.

5. Refunds and consumer withdrawal rights

Except where mandatory consumer rights, this SLA, or applicable law provide otherwise, purchases and payments are final and non-refundable. We do not otherwise offer refunds for bot hosting, web hosting, credits, upgrades, templates, whitelabel services, setup services, digital goods, or other purchases merely because a service is partially used, unused, misconfigured, interrupted, suspended, or terminated.

If you are a consumer entering an eligible distance contract, you generally have a statutory right to withdraw from an online service contract within 14 days after the contract is concluded, without giving a reason, subject to applicable exceptions and legal conditions. You can exercise an available withdrawal right through the cancellation option in User Settings > Billing or by contacting Support@xsystemshosting.com or legal@xsystemshosting.com.

If you expressly request that a paid service begin during the withdrawal period and later validly withdraw, applicable law may require you to pay a proportionate amount for the service supplied before withdrawal. A withdrawal right may end after a service has been fully performed, or for certain digital content once supply has begun, only where the legal requirements for that exception have been met.

Premade bot templates, whitelabel services, setup services, and related digital goods may enter a delivered or partially delivered state immediately after purchase or provisioning. Roblox-based purchases may include platform taxes, transaction fees, processing costs, provisioning time, setup work, fraud-prevention costs, or delivery costs that cannot be recovered, subject always to mandatory consumer rights and applicable law.

Some premade bot templates, automation systems, integrations, dashboards, or beta features may still be experimental, in development, or undergoing active changes. Minor bugs, temporary instability, missing features, or integration issues may occur during beta periods.

Nothing in these terms removes legal consumer rights that cannot be excluded under applicable law. If a statutory right applies, we will handle the request according to that law.

6. Service rules and prohibited use

Bot hosting may be used for bot, automation, and related application workloads supported by the selected plan and available platform resources. Web hosting may be used for websites and related web applications. All workloads remain subject to these Terms, the Fair Use Policy, resource limits, third-party platform rules, and applicable law.

You may not use X Systems Hosting for illegal, harmful, abusive, or unsafe activity. This includes self bots, token grabbers, malware, scam bots, spam bots, phishing, credential theft, DDoS tools, miners, heavy resource abuse, attempts to bypass limits, credit or reward abuse, evading bans, hosting stolen material, or interfering with other users or systems.

You may not upload, run, link to, or distribute content that is illegal, infringing, deceptive, defamatory, hateful, violent, sexually exploitative, or otherwise harmful. You are responsible for your hosted files, bots, scripts, servers, plugins, mods, and configuration.

7. Automated verification and privacy

We do not routinely manually inspect, browse, or moderate private hosted files, source code, or application behavior. Users are responsible for their workloads and must comply with these Terms, the Fair Use Policy, third-party platform rules, and applicable law.

We may use automated technical checks, without routine staff intervention, to protect infrastructure, enforce resource and rate limits, detect technical abuse patterns, and maintain service security and reliability. These checks may use limited technical signals such as startup behavior, process activity, resource usage, and network request patterns and are not intended as routine manual content moderation.

We enforce server request and rate limits to protect infrastructure and reduce nuke, raid, spam, and other high-volume abuse. Staff access to hosted content may occur when you request technical support that requires it, when required by law, when reasonably necessary to respond to a security incident or direct threat to the platform, or when reasonably necessary to investigate a credible abuse report or enforce these Terms or the Fair Use Policy. Any investigation or staff access is targeted and limited to what is reasonably necessary for that purpose; we do not use this authority to routinely browse customers' private files.

8. User data and backups

You are responsible for keeping your own backups of important files, bots, servers, databases, plugins, and configuration. We may provide backup features, but we do not promise that any backup will always be available, complete, or restorable. Data may be deleted after cancellation, suspension, termination, failed payment, inactivity, or account removal.

9. Intellectual property

X Systems Hosting, our website, branding, design, platform content, and service materials belong to X Systems or its licensors. You keep ownership of content you upload, but you give us the rights needed to host, process, transmit, back up, and operate that content as part of providing the services.

10. Suspension and termination

We may suspend, limit, or terminate services without advance notice if we believe there is a violation of these terms, illegal activity, abuse, security risk, payment issue, chargeback, resource abuse, or risk to our infrastructure or users. You may stop using the services at any time. After termination, access to files and services may be removed.

11. Availability and changes

We work to keep the services reliable, but hosting services can be affected by maintenance, upstream issues, network problems, software bugs, attacks, emergencies, or user activity. We may change, update, move, suspend, or discontinue parts of the services when needed.

12. Disclaimers and liability

Except for commitments expressly stated in our Service Level Agreement, the services are provided on an as-is and as-available basis. To the maximum extent allowed by law, we do not guarantee uninterrupted service, error-free operation, or that hosted software will work for your use case. We are not responsible for indirect losses, lost profits, lost revenue, lost data, third-party outages, user configuration issues, or damage caused by your code, bots, plugins, mods, or integrations.

13. Governing law

These terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country give you additional rights that cannot be excluded.

14. Contact

For normal support, contact Support@xsystemshosting.com or use our Discord server at discord.gg/xsystems. Legal complaints and legal notices should be sent to legal@xsystemshosting.com. Abuse reports should be sent to abuse@xsystemshosting.com.