Bot shows offline
- 1Open the server console and confirm the server is running.
- 2Read the most recent application error.
- 3Confirm the bot token is current and belongs to the right application.
- 4Confirm the main file and startup setting match the uploaded files.
- 5Confirm required packages are installed or declared in the dependency file used by your selected runtime.
- 6Restart the server after correcting the issue.
Server is running but commands do not work
- Check that the bot invited to the Discord server is the same application whose token you are using.
- Check required Discord intents and application settings in the Discord Developer Portal.
- Check command registration or sync logic in your bot code.
- Check permissions for the bot role and the channel where you are testing.
Resource errors
If the console clearly shows an out-of-memory condition, CPU pressure, or disk exhaustion, use the X Systems dashboard to add the relevant resource upgrade. Do not buy more resources for a syntax error, bad token, or missing file; resources will not fix those problems.
Send useful support details
When contacting support, include your server name, selected runtime, what you changed, and the exact non-secret error text. Remove tokens, API keys, passwords, cookies, and private database URLs.
Related guides
Set up Discord bot hosting
Create a bot server, choose the correct runtime, upload the project, and get it online.
Bot startup commands and environment values
Understand what starts your bot and how to fix wrong main-file or dependency settings.
Your fully maxed free Discord bot server
How the special free bot server differs from normal credit-based bot servers.
Premium Discord bot hosting
How paid premium bot servers differ from the credit-based hosting system.